Chatbotthat does not annoy people.
Most chatbots on websites exist to get rid of the visitor, not to help them. A good one settles the simple things itself and passes the complex ones to a person without asking the same question twice.
What you get
What we build.
A bot that knows what you offer and what your rules are, and knows when to get out of the way.
Answers from your own sources
Prices, timelines, terms and frequent questions - out of your data, not out of general knowledge.
- A knowledge base built from your site and documents
- Answers that link to the source
- Updates when prices change
- Working in English and in your other languages
- Recognising questions that are not in the base
Handing over to a person
A bot that cannot hand over a conversation is the main reason people hate bots.
- Recognising when a person is needed
- Handing over with the full context of the conversation
- Opening hours, and what happens outside them
- Leaving contact details when nobody is around
- No endless loops on the same question
Qualifying the enquiry
A few questions before the handover save sales half the call.
- Questions that qualify the enquiry
- Spotting the urgent cases
- Routing to the right person or department
- Written into the CRM
- Sales notified immediately
Measurement and tuning
The conversation log shows what people actually ask - and that is gold for the site as well.
- The questions the bot could not answer
- How often it hands over to a person
- Satisfaction after the conversation
- Topics that should be added to the site
- Monthly tuning
How it runs
How it runs.
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Week 1
What people ask
We go through your email and your calls. Out of that comes a list of the real questions.
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Week 2 - 3
Build
The knowledge base, the handover rules and the conversation flow.
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Week 4
Pilot
It goes live for some of the visitors, with every conversation watched.
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After
Tuning
Monthly, based on what the bot did not know.
Who this is for
Who it works for, and who it does not.
It makes sense if:
- You get a lot of the same questions through the site
- You have a support team that cannot keep up, or does not work around the clock
- You have written answers to the frequent questions
It does not make sense if:
- You get a few enquiries a week - then a form is enough
- You want a bot in order to avoid talking to clients
The conversation log is often worth more than the bot itself: it shows exactly which questions the site fails to answer, and fixing those helps the SEO too.
Frequently asked questions